The Best Local Painting, Roofing and Gutters Company in the NC Triangle

INITIAL CONSULTATION

Let’s understand your needs.

• Understand your project goals, priorities, and preferred timeframe.
• Review your availability and discuss potential start dates.
• Identify any time-sensitive factors (events, deadlines, weather considerations).
• Provide a clear overview of estimated scheduling windows and next steps.

ONSITE-ESTIMATE

Accurate planning starts here.

• Meet with your dedicated estimator on-site.
• Walk the property together to understand your vision and priorities.
• Identify problem areas, measurements, and project requirements.
• Review material options and recommendations.
• Present transparent pricing (product upgrade options available)
• Answer all questions and ensure you're confident moving forward.
• If needed, schedule a second visit to finalize the contract.

OPERATION SCHEDULE

Finalizing project logistics.

• Confirm your project start date based on crew availability and your preferred timeline.
• Assign a dedicated project manager.
• Send a scheduling confirmation with key contacts and next steps.
  

PRE-MEETING

Your project starts with precision.

• Meet your project manager onsite or via phone call.
• Final confirmation of colors, materials, and schedule.
  
• Outline communication flow: daily updates, points of contact, expectations, and plan of execution.
• Collect down payment if applicable.
  

JOB START &
EXECUTION

Bringing your project to life with precision and professionalism.

• Your crew arrives on the confirmed start date, fully prepared and briefed.
• The project manager reviews the scope of work the same day with technicians.
• Daily progress updates are provided to keep you fully informed (CompanyCam daily reports available).
• The crew follows safety standards, clean-site protocols, and GPC’s quality checklist.
• Any questions or adjustments are addressed promptly to ensure a smooth experience.
• Continuous quality control and communication throughout the project ensures consistent, high-level results.
  

FINAL WALKTHROUGH

Ensuring every detail meets your expectations.

• Walk through the completed project with your project manager.
• Review all areas of work using our GPC Quality Checklist.
• Confirm that colors, finishes, and details match your approved scope.
  
• Identify and complete any touch-ups or final adjustments needed.
  
• Once you're fully satisfied, we process your final payment — check, ACH, cash, or credit card.
• Request a video testimonial or online review, because your feedback helps future customers choose us with confidence.
• Provide guidance on maintenance, care, and long-term durability of your project.

Completion & Warranty Support

Closing your project with confidence and long-term protection.

• A receipt is sent within 24 hours after receiving payment for your records.
• If your project includes a roof replacement, your SureStart™ Warranty Certificate from CertainTeed will be mailed directly to you once the job is registered.
  
• For all projects, please review our Warranty Disclaimers to understand coverage terms, durability expectations, and maintenance responsibilities.
  
• If anything comes up after completion, our Warranty Department and Customer Service Team are always here to help.
• We stand behind our work and support you long after the job is done.